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Think Online · Website terms

Terms of service.

Last updated: 21 September 2026

These terms cover our website, enquiries and appointment bookings. Paid services are covered by the agreement for your project.

This website and its Think Online landing pages are operated by MW Partnerships Pty Limited, trading as Think Online (ACN 684 755 486). References to “Think Online”, “we”, “us” and “our” mean that company. “You” means the person using the website and, where applicable, the business they are authorised to represent.

Please read these terms before using our forms, making a booking or accessing our resources. They set out the conditions on which those features are offered. Our Privacy Policy explains how we handle personal information.

For clients: the accepted proposal, service agreement and any agreed written variations govern your paid services, including scope, fees, deliverables and any performance guarantee. These website terms do not change that agreement. Sending an enquiry or booking an introductory call does not, by itself, commit you to buying a service.

Your statutory rights: nothing in these terms removes or limits rights, guarantees or remedies that cannot lawfully be excluded, including under the Australian Consumer Law in Schedule 2 to the Competition and Consumer Act 2010 (Cth).

1. Eligibility

You must be 18 or older to book a business consultation or request paid services through this website. If you act for a business, you must have authority to make the enquiry or booking on its behalf. Supply accurate contact details and only provide information you are entitled to share.

2. Your Account

You do not need an account to browse our website or submit an enquiry. If we give you access to a client portal or another account-based service, take reasonable steps to protect your credentials and use only the access assigned to you. Let us know at admin@thinkonline.com.au if you suspect unauthorised access.

Access to a third-party platform is also subject to that platform’s terms. This section does not make you responsible for unauthorised activity caused by a security failure attributable to us.

3. Intellectual Property

Our original website materials and branding belong to Think Online or are used with permission from their owners. Australian copyright and other applicable intellectual property laws protect those materials.

You may view the website, share links and keep reasonable copies for your own business’s internal evaluation of our services. Other uses require permission unless permitted by law. Do not pass our work off as your own or remove ownership notices. Ownership and use of work we create for clients are determined by the relevant service agreement.

Third-party brands, including Google, Meta and their products, belong to their respective owners. References to those platforms describe the services we work with and do not imply endorsement, sponsorship or affiliation.

4. Acceptable Use

Use our website and forms lawfully and in a way that does not interfere with other people’s access or rights. In particular, do not:

  • Send fraudulent enquiries, impersonate another person or submit information without authority.
  • Bypass access controls, introduce harmful software or disrupt our systems.
  • Use our forms or contact details to send spam, threats or abusive material.
  • Infringe someone else’s privacy, confidentiality or intellectual property rights.
  • Use automated tools to collect personal information or place an unreasonable load on the website.

We may restrict access where reasonably necessary to address misuse or a security risk. Where practicable, we will explain the restriction and give you an opportunity to address it. This does not remove any rights relating to a paid service.

5. Community Guidelines & Client Participation

If we invite you into a shared client workspace, group session or community, keep discussions respectful and relevant. Do not share another participant’s confidential information or personal details without permission. Any additional participation rules will be made available in that space.

We may remove content or restrict participation where reasonably necessary to protect participants or address a breach. Participation in a paid service remains subject to its agreed terms and your statutory rights.

6. Third-Party Services & Links

Our website uses external services for functions such as hosting, appointment scheduling and video playback. For example, appointments may be booked through Cal.com. Our Privacy Policy describes the service providers that process personal information for us.

External websites and platforms have their own terms and privacy practices. Check those before using them. A link is not a recommendation or endorsement unless we expressly say so. We do not control independent websites, but this does not exclude our responsibility for our own conduct or obligations under Australian law.

7. AI & Your Information

Our website does not offer AI-assisted features. Think Online does not use information you submit through this website to train publicly available AI models.

Our Privacy Policy explains how we collect, use and share the information you provide, including processing by third-party service providers.

8. No Professional Advice

Our public articles, examples and resources provide general information about marketing, websites and business systems. They do not replace advice tailored to your business, and they are not legal, accounting, tax, investment or other regulated professional advice.

Seek an appropriately qualified adviser for those matters. Advice and work supplied under a Think Online service agreement remain subject to that agreement and applicable law.

9. Privacy & Data Protection

We handle personal information as described in our Privacy Policy and in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply.

Enquiries and communication

When you submit your details or book a call, we may use the contact information you provide to respond, arrange the appointment and follow up about the services you requested. Marketing messages will only be sent where permitted by law, including the Spam Act 2003 (Cth) and applicable telemarketing rules. You may withdraw marketing consent using the unsubscribe option in a message or by contacting us. Withdrawing marketing consent does not prevent necessary communication about a service or booking you have requested.

Appointment recordings

Our appointments are recorded for quality and training purposes, subject to participant consent and applicable law. Before recording starts, we will explain that the appointment is being recorded and confirm the consent of everyone present. If you do not agree, tell us before the appointment or when recording is discussed so we can discuss an unrecorded alternative. Browsing this website alone is not consent to being recorded.

We handle recordings as personal information under our Privacy Policy. Permission to record an appointment for quality and training does not give us permission to publish it as a testimonial or advertisement.

11. Disclaimer of Warranties

We aim to keep our website useful and accurate, but information may become outdated and access may be interrupted by maintenance or technical issues. We do not promise uninterrupted access or that every page will be free from errors. Please contact us if you find an error that affects your decision.

These statements do not exclude applicable consumer guarantees, any express commitment we have made, or responsibility that cannot lawfully be excluded. Any specific advertised performance guarantee remains subject to its disclosed conditions and your statutory rights.

12. Testimonials & Likeness

Testimonials and case studies describe individual client experiences. They do not establish an average or predict what another business will achieve. Results depend on factors such as the market, offer, advertising budget, implementation and follow-up. No general promise of income, profit or business success is made.

This results disclaimer does not cancel an express promise or performance guarantee we have made, including one stated in an offer or service agreement, and does not restrict Australian Consumer Law remedies.

Submitting an enquiry, attending a call or becoming a client does not automatically grant us rights to advertise using your name, image, recordings or results. Marketing use must be covered by your specific permission or an agreed written arrangement. Contact us if you have a concern about a testimonial or permission you have given.

13. Limitation of Liability

Liability for use of this website is determined by applicable law. Neither party is responsible for a loss to the extent it was caused by the other party’s unlawful conduct or failure to take reasonable steps to avoid or reduce it, where the law permits that allocation.

We do not impose a fixed dollar cap through these website terms. Nothing here excludes liability for fraud, misleading or deceptive conduct, a breach of a non-excludable consumer guarantee, or any other liability that cannot lawfully be excluded or limited. Any limits agreed for paid services must be read subject to those protections.

14. Governing Law and Venue

South Australian law and applicable Commonwealth law govern these website terms. The parties submit to the non-exclusive jurisdiction of the courts of South Australia and courts entitled to hear appeals from them.

This does not prevent you from using a court, tribunal or complaints process available to you under mandatory law elsewhere. We do not require overseas proceedings or compulsory arbitration under these website terms.

15. Limitations Period

The time limits prescribed by applicable Australian law apply to claims. These website terms do not introduce a shorter contractual deadline or require you to waive a claim after one year. Contact us promptly about concerns so they can be investigated; doing so does not suspend or extend a legal time limit.

16. Force Majeure

Events beyond reasonable control, such as a natural disaster, power failure or major platform outage, may interrupt access to the website. We will take reasonable steps to reduce the impact and restore affected functions. Where an appointment is affected, we will seek to arrange another suitable time.

This section does not excuse a failure to take reasonable precautions, change an agreed paid-service obligation, or remove any statutory remedy.

17. Severability

If a court finds a part of these terms invalid or unenforceable, that part may be severed to the extent necessary. The remaining terms continue only so far as they can operate lawfully and fairly without it. This does not permit either party to rewrite an invalid provision unilaterally.

18. No Waiver

If either party delays exercising a right or chooses not to enforce it on one occasion, that does not, by itself, give up the right on another occasion. Any agreed waiver applies only to the particular circumstances for which it was given.

19. Changes to These Terms

We may revise these terms to reflect changes to the website, services or law. The current version and its update date will appear on this page. Changes apply prospectively and do not rewrite an existing service agreement, remove an accrued right or apply retrospectively to a dispute.

Where a material change affects an ongoing arrangement, we will provide reasonable notice and seek agreement where required. A website update alone does not change the terms of work you have already purchased.

20. Contact

For questions about these terms, access issues or a complaint, contact Think Online:

Please describe the issue and how you would like us to respond. You can also use any regulator, tribunal or other complaint process available under applicable law.